How we collect and use your information

Credensa (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information we collect

We may collect and process the following data about you:

• Information you give us by filling in forms on our site, including when you register to use the platform, subscribe to our services, or request further information.
• Records of correspondence, if you contact us.
• Details of your visits to our site, including traffic data, location data and other communication data, and the resources you access.
• Documentation you upload to the platform in connection with supplier accreditation, which may include names and contact details of individuals within your organisation.

2. How we use your information

We use information held about you to provide the Credensa platform and its features; to carry out our obligations arising from any contracts entered into between you and us; to notify you about changes to our service; and to ensure that content from our site is presented in the most effective manner for you and your device. Where you have consented, we may also use your information to provide you with information about goods or services which may be of interest to you.

3. Legal basis for processing

We process personal data where it is necessary for the performance of a contract with you, where processing is necessary for compliance with a legal obligation, where processing is necessary for our legitimate interests (provided those interests are not overridden by your rights), or where you have given consent.

4. Disclosure of your information

We do not sell your personal data. We may share your information with trusted third parties who provide services on our behalf, such as hosting and analytics providers, under contracts which require them to keep your information secure. We may disclose your personal information where we are under a duty to do so in order to comply with any legal obligation, or to protect the rights, property or safety of Credensa, our customers or others.

5. Where we store your data

All information you provide to us is stored on secure servers located within the United Kingdom and the European Economic Area. Any payment transactions are encrypted. Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential.

6. Your rights

You have the right to request access to the personal data we hold about you, to request correction of inaccurate data, to request erasure, to object to or restrict processing, and to request portability of your data. If you wish to exercise any of these rights, please contact us. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

7. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

8. Changes to this policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.